At FurDeck, we are committed to delivering your pet products safely and as quickly as possible. Please review our shipping policy before placing an order.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Standard Shipping: 1–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Free shipping on orders above ₹999.
- A flat shipping fee of ₹99 applies to orders below ₹999.
- Shipping charges are calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number. Tracking information may take up to 24 hours to become active.
Delivery Information
Please ensure your shipping address and contact details are accurate before placing your order. FurDeck is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed Shipments
While we strive to deliver every order on time, occasional delays may occur due to factors beyond our control, including courier issues, weather conditions, or high order volumes. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
International Shipping
Currently, FurDeck ships within India only. We will announce international shipping availability on our website if it becomes available in the future.
Changes or Cancellation
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, changes or cancellations cannot be guaranteed.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@furdeck.com
Business Hours: 10:00 AM – 6:00 PM (IST)
Thank you for shopping with FurDeck. We appreciate your trust and look forward to serving you and your furry friends.